Returns & Refunds Policy

If we have supplied an item incorrectly or if it is damaged when received you should notify us within 7 days of receipt on +6010-9865220 or cs@crafterdiytools.com quoting your original invoice number.

The returned goods/products will be checked with the invoice and the items should also be in original condition in original shiping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund.

You will be responsible for paying for your own shipping costs for returning your item and we will also not be responsible if your shipment is lost during the return transit.

Once returned items are checked and confirmed, customer will receive their refund within 5 days after confirmation.